Right of withdrawal
The right of withdrawal
You have the right to cancel the contract within 14 days without giving any reason. During this period, you can do whatever is reasonably necessary to evaluate the product. You are permitted to try out the product as you would in a physical store. You can remove the product from the packaging, unless the packaging contains a seal. If you have done more than was necessary to try out the product, we may charge you for this.
The withdrawal period expires 14 days after the day on which you, or a third party designated by you other than the carrier, acquires possession of the product. If you have ordered multiple goods with different delivery dates in one order, the withdrawal period expires 14 days after the day on which you receive the last product or part. If you have agreed to a regular delivery of products with us, the withdrawal period expires 14 days after the day on which you, or a third party designated by you, acquires physical possession of the first product.
To exercise your right of withdrawal, please send us an email, with or without the model form, to contact@illustratedelights.nl. You must return the products within 14 days of sending the email. If you exercise your right of withdrawal, the product will be returned to the entrepreneur with all accessories supplied and – if reasonably possible – in its original condition and packaging. Refund: In the event of a withdrawal, you will receive all payments, including delivery costs for the outward journey, as soon as possible and no later than 14 days after you indicated that you wish to exercise your right of withdrawal. We will refund you using the same payment method you used for the purchase, unless you agree on a different method with us. You will be responsible for the return shipping costs. We estimate that these costs will amount to a maximum of €7.00.
Exclusion of right of withdrawal
The right of withdrawal is excluded for:
- products made to your specifications, such as All personalized products.
- Items from the Sale